Privacy Policy

This Privacy Policy became effective as of December 27, 2025.

Thank you for your interest in North Power. At North Power, protecting your privacy and keeping your personal information secure are important to us.

This Privacy Policy explains how North Power, referred to as “we,” “us,” or “our,” collects, uses, shares, and protects your personal information when you visit north-power.co, use our services, make a purchase, contact us, or otherwise interact with our website and services.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, operational needs, or the services we provide.

When we update this Privacy Policy, we will post the revised version on our website and update the effective date where appropriate. Your continued use of our website after any changes are posted means you accept the updated Privacy Policy.

How We Collect and Use Personal Information

We collect personal information from different sources depending on how you interact with our website and services. We may use this information to:

• Process and fulfill orders
• Provide customer support
• Communicate with you about your account, purchases, returns, exchanges, or inquiries
• Improve our website, services, products, and customer experience
• Send marketing and promotional communications where permitted
• Detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized activity
• Comply with legal obligations
• Enforce our policies and Terms of Service
• Protect our rights, customers, business, and services

Personal Information We Collect

The personal information we collect depends on how you use our website and services. “Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly

You may provide personal information to us when you place an order, create an account, contact support, submit a form, or otherwise communicate with us.

This information may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment confirmation details
• Order details
• Account username and password
• Security questions or account recovery information
• Products viewed, added to cart, or added to wishlist
• Customer support messages and any information you choose to include in those messages

Some features may require you to provide certain information. If you choose not to provide required information, you may not be able to use some parts of our services.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, browser, network, and activity on our website.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Time spent on the website
• Referring pages
• Cart activity
• Website interaction data
• General location derived from technical data

We may collect this information using cookies, pixels, web beacons, analytics tools, and similar technologies.

Information from Service Providers and Third Parties

We may receive information about you from service providers and partners that help us operate our store and provide services.

These may include:

• E-commerce platform providers
• Payment processors
• Shipping and fulfillment providers
• Fraud prevention providers
• Customer support providers
• Analytics providers
• Marketing and advertising service providers

Payment processors may collect payment information such as card details, billing information, and payment verification details in order to process your purchase. We do not store full payment card details directly on our website.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use personal information to process payments, fulfill orders, arrange shipping, provide order updates, manage customer accounts, handle returns and exchanges, and provide customer support.

Marketing and Advertising

We may use personal information to send promotional emails, display relevant offers, improve advertising, and personalize your shopping experience.

You may opt out of marketing emails by using the unsubscribe option included in our promotional emails.

Security and Fraud Prevention

We use personal information to detect, investigate, prevent, or respond to fraudulent, illegal, harmful, or unauthorized activity.

If you create an account, you are responsible for keeping your login credentials secure. If you believe your account has been compromised, please contact us immediately.

Customer Communication

We use personal information to respond to inquiries, provide support, send important service messages, and maintain our business relationship with you.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may help us:

• Remember your preferences
• Keep items in your cart
• Improve website performance
• Understand how customers use our website
• Support analytics
• Improve marketing and advertising
• Detect fraud and improve security

Most browsers accept cookies automatically, but you can usually change your browser settings to remove or reject cookies. Blocking cookies may affect your ability to use certain website features.

How We Share Personal Information

We may share personal information with third parties when necessary to operate our business, provide services, comply with legal obligations, or protect our rights.

We may share information with:

• Payment processors
• Shipping and fulfillment providers
• Customer support providers
• IT and hosting providers
• Analytics providers
• Marketing and advertising partners
• Fraud prevention and security providers
• Professional advisers
• Affiliates or related business entities
• Government authorities, regulators, or legal parties when required by law

We may also disclose personal information in connection with a business transaction such as a merger, acquisition, reorganization, financing, bankruptcy, or sale of assets.

We do not use or disclose sensitive personal information for the purpose of inferring personal characteristics about you.

User-Generated Content

Our services may allow customers to submit product reviews, comments, or other user-generated content.

If you submit content to public areas of the website, that content may be visible to other users. We are not responsible for how others may use information that you choose to make public.

Third-Party Services

Our website may use third-party tools or services to help operate the store, process payments, provide shipping, support analytics, support advertising, or improve user experience.

We are not responsible for the privacy practices, security practices, or content of third-party services that we do not control. Please review the relevant policies of those services where appropriate.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so we can review and delete the information where required.

Security and Retention

We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of personal information
• The right to request a copy of your personal information
• The right to opt out of certain marketing communications
• The right to opt out of certain targeted advertising or data sharing where applicable
• The right to restrict or object to certain processing activities
• The right to withdraw consent where processing is based on consent
• The right to appeal a decision where applicable by law

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing your request.

To exercise your privacy rights, please contact us using the contact details below.

Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

Depending on your location, you may also have the right to contact a local data protection authority or regulator.

International Users

If you access our website from outside the United States, please note that your personal information may be transferred, stored, or processed in the United States or other countries where our service providers operate.

By using our website and services, you understand that your information may be processed outside your country of residence.

Related Policies

For more information, please review the following policies on our website:

• Terms of Service
• Refund & Returns Policy
• Shipping Policy

Contact

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email: support@north-power.co

North Power
1209 MOUNTAIN ROAD PL NE
STE N
ALBUQUERQUE, NM 87110

Support hours: Monday to Friday, 9:00 AM – 6:00 PM