Delivery timeframes are estimates only and are not guaranteed.
Please review this Shipping Policy before placing an order. By placing an order, you agree to the shipping terms described below.
Order processing typically takes 7–21 business days, excluding weekends and holidays.
Processing may include:
Processing times may vary depending on order volume, product availability, holidays, peak seasons, or operational delays.
Estimated delivery time after processing may vary by destination.
Typical estimated delivery timeframes:
These delivery estimates are not guarantees.
Delays caused by carriers, customs, weather, holidays, peak seasons, incorrect addresses, local delivery issues, or other external factors are outside our control and are not grounds for refunds unless required by law.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Tracking updates may be delayed, limited, or temporarily unavailable in some regions or during customs processing.
Please allow time for the carrier to update tracking information after the package has been shipped.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your shipping details before placing your order.
Important:
If you notice an address error after placing your order, contact us as soon as possible. We will try to assist, but we cannot guarantee changes once processing or shipment has started.
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
These charges are the responsibility of the recipient and are not included in the product price or shipping price unless clearly stated otherwise at checkout.
We are not responsible for delays caused by customs processing.
If tracking shows that your package was delivered but you did not receive it, please first check with:
If you still cannot locate the package, contact us with your order number so we can review the issue.
If your package arrives damaged, contact us within 3 days of delivery.
Please include clear photo or video evidence showing:
Claims submitted after 3 days or without clear evidence may not be accepted.
If your shipment is significantly delayed, we can assist with carrier inquiries where possible.
However, shipping delays caused by carriers, customs, weather, holidays, peak seasons, or other external factors are not eligible for refunds unless required by law.
For shipping questions, tracking issues, or delivery concerns, please contact us:
Email: support@north-power.co
Response time: 24–48 business hours.
For more information, please review the following policies on our website: