If your order has been paid and you need to change or cancel it, you must contact us within 10 hours of payment.
Once order processing, preparation, packaging, or fulfillment has started, we may no longer be able to cancel or modify the order.
To request a cancellation, email us with your order number:
Email: support@north-power.co
We accept returns for unused and unopened items within 365 days from the delivery date.
To qualify for a return, the item must be:
If the item is not defective, damaged, or incorrect, return shipping is the responsibility of the customer.
Used items may be eligible for return or replacement only within 30 days of delivery.
Items used beyond 30 days from delivery are not eligible for return or replacement unless required by applicable law or specifically approved by us.
Please contact us before sending any item back.
Do not send items back without prior authorization. The return address may be different from the address shown on the original shipping label.
Unauthorized returns may be refused, returned to sender, or not processed.
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or incorrect, you must contact us within 3 days of delivery.
Clear photo or video proof is required. Your evidence should clearly show:
Claims submitted after 3 days of delivery or without clear evidence may not be accepted.
If your claim is approved, we may offer a replacement, refund, store credit, or another appropriate solution depending on the situation.
Certain items cannot be returned, including but not limited to:
If an exchange is approved, we may require the customer to cover re-shipping costs unless the exchange is due to a defective, damaged, or incorrect item.
To request an exchange, contact us first for instructions:
Email: support@north-power.co
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, provided the item is unused, unopened, in its original packaging, and in the same condition as received.
This right may not apply to certain product categories, including custom products, hygiene items, digital products, or other excluded items under applicable law.
Refunds are issued only after we receive, inspect, and approve the returned item.
If your return is approved, the refund will be processed to the original payment method within 10 business days.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Original shipping fees, if any, are non-refundable unless required by law or unless the return is due to our error.
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.
For cancellation, return, refund, defect, damage, or exchange requests, please contact us:
Email: support@north-power.co
Response time: 24–48 business hours.
For more information, please review the following policies on our website: